Services
Lead and enquiry response so no enquiry waits.
Enquiries arrive by form, email, WhatsApp and phone, often after hours. We build the system that answers each one quickly, asks the missing questions, books the good ones and passes the rest to your team, with human approval on anything important.
Problem
Enquiries wait, and leads go cold.
Most teams do not lose leads because they are bad at sales. They lose them because nobody was free. A form lands overnight. A call goes to voicemail at lunch. The reply goes out the next afternoon, after the customer has already asked someone else.
A chat widget does not fix that. If it cannot see your calendar, your price rules or your CRM, it guesses. If it cannot hand off, it traps the customer, which is worse than no bot.
The useful version is narrower: one loop, your tools, answers from your own information, and a person when the loop breaks.
- Enquiries waiting until someone is free
- Missed and after-hours calls
- Details collected by hand, one message at a time
- No clear handoff when a lead needs a person
Who
Who this is for.
Teams whose enquiries arrive faster than anyone can answer them.
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01
Service businesses with an enquiry form
Every form lands in an inbox and waits. The first reply decides who gets the job.
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02
Clinics and salons with a busy front desk
Calls pile up at the busiest hour. Bookings and reminders should not depend on who is free.
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03
Education and consultancies
Long enquiry lists, the same first questions, and a counsellor who needs a short brief, not a chat log.
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04
Stores answering the same questions
Order status and stock replies are copy and paste. We build them from your live order data.
Examples
What this looks like in practice.
Scenarios, not invented case studies. One loop at a time.
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Enquiry to booked call
A new enquiry gets a reply in minutes. The system asks the missing details, offers calendar slots, writes the CRM record and gives your team a short brief.
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Missed call to call back
A missed or after-hours call is returned by a voice assistant that says it is an AI, asks the qualifying questions and books. Urgent calls go to a person. More on the missed calls page.
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Order questions from live data
Order status, stock and policy questions are answered from your own data. Refunds and complaints go to a person with a summary.
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Follow-ups that do not stall
Follow-up drafts wait in a queue for approval instead of waiting on whoever remembered. The CRM gets a tagged lead, not a chat dump.
Process
How the work runs.
Nothing starts in production. The first delivery is one reliable loop, not a platform rewrite.
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01
Map the loop
We name the bottleneck, the tools that already hold the data, and where a person must stay in the chain.
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02
Ground the system
Answers come from your documents, rules and live data. Not from a generic model improvising as your brand.
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03
Wire the stack
WhatsApp, forms, email, phone, calendar and CRM. We test the ugly cases before anyone relies on it.
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04
Launch with a fallback
Go live on one channel. Watch the misses. Escalate to a person. Optional monthly care after that, no lock-in.
Integrations
Wired to what you already run.
We plug in. The work does not wait on a new stack.
- Web forms
- Gmail / Outlook
- Phone and voice
- Google Calendar
- HubSpot
- Google Sheets
- Slack
Outcomes
What changes when it ships.
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01
Faster first replies
Enquiries and calls get a correct first answer without waiting for someone to be free.
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02
Answers that match the business
The system speaks only from the information you provide. No invented policy.
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03
A person is always reachable
Escalation is designed in. The system is never a wall.
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04
Your tools, not a new one
It writes to the CRM and calendar you already use.
Enquire
Tell us where the friction is.
Write where the work is stuck. We read it and reply. No build commitment.