Solutions

An AI receptionist for missed calls so the caller does not ring the next business.

Your phone rings during a job, after hours, or while the line is busy. The receptionist picks up, asks the questions you choose, offers a real slot from your calendar and sends your team a summary. Anything it should not handle goes to a person.

Problem

A missed call is a customer deciding.

A caller who reaches voicemail often rings the next business on the list instead of leaving a message. It happens when the team is on a job, when two lines ring at once, and every evening after closing.

A call back the next morning is too late for many of them. A person on the phone every hour of the day is more than most small teams can staff.

An AI receptionist covers that gap. It is not the whole company on the phone. It answers, asks your questions, offers a slot and hands everything else to a person.

  • Calls missed during jobs, rushes and lunch breaks
  • After-hours calls that end in voicemails nobody returns
  • Staff repeating the same questions on every call
  • Call notes that never reach the CRM

Who

Who this is for.

Businesses where the phone still brings in the work.

  • 01

    Clinics and practices

    Patients calling to book or ask a question while the front desk is with someone else.

  • 02

    Trades and home services

    Calls that come in while the team is on a job and cannot pick up.

  • 03

    Agencies and studios

    Estate, travel and service businesses where every enquiry call is a possible sale.

  • 04

    Teams with a calendar and a CRM

    The receptionist needs to see free slots and log each call. That wiring is part of the build.

Examples

What this looks like in practice.

Start with one kind of call. Add more once it is trusted.

  • After-hours answering

    Evenings and weekends get a real answer and a booked slot instead of voicemail.

  • Overflow when lines are busy

    When two lines ring at once, the second caller still gets through to someone who can help.

  • Answers from your own information

    Opening hours, services, areas covered. It answers only from what you give it, and says when it does not know.

  • A summary to your team

    Every call is written up, saved to your CRM, and the right person is alerted on WhatsApp or email.

Process

How the work runs.

One number first. More once it is trusted.

  1. 01

    Pick the calls

    Which calls it takes, at which hours, and which ones always go straight to a person.

  2. 02

    Write the path

    The questions to ask, the topics it must not handle, and the exact moment it transfers.

  3. 03

    Connect calendar and CRM

    Real slots and a logged outcome for every call. Tested with real accents, silence and interruptions.

  4. 04

    Go live on one number

    We listen to the calls, tighten the path and keep the transfer. Optional monitoring after launch.

Integrations

Wired to what you already run.

We plug in. The workflow does not wait on a new stack.

  • Your existing number (call forwarding)
  • Business phone / SIP
  • Google Calendar
  • Calendly
  • HubSpot
  • CRM notes
  • WhatsApp or email summaries

Outcomes

What changes when it ships.

  • 01

    Callers leave with a slot

    Availability is real, so the caller books before they hang up.

  • 02

    Evenings and weekends covered

    After-hours and busy-line calls get a consistent answer instead of voicemail.

  • 03

    Your team gets the summary

    No more repeating the same questions. The notes are waiting in the CRM.

  • 04

    A person is one transfer away

    Anyone who wants a person gets one. That path is designed in, never hidden.

Enquire

Tell us where the friction is.

Write where the work is stuck. We read it and reply. No build commitment.

Request

Request a workflow audit

We reply to every enquiry within 24 hours.

You get a written read on the bottleneck, whether it is worth automating, and a first step.

Replies come from contact@forgentstudio.com